COVID-19 UPDATE

Covid-19 Update | Huron Motor Products

Dear Huron Motor Products Customers,

 

The health and safety of our employees & customers is paramount at our dealership. We have closely monitored the situation regarding the COVID-19 outbreak and have continued to adjust accordingly, as we have promised.

Automotive dealerships’ sales showrooms have been added to the “essential services” list by the Ontario Government, but under unique & strict guidelines. Huron Motor Products whole heartedly supports this decision and praises the government for everything they have implemented to keep all of us safe.

AS OF FRIDAY JULY 17TH MASKS WILL BE MANDATORY FOR ALL EMPLOYEES & RECOMMENDED TO ALL CUSTOMERS. 

*Please Note: We understand that not everyone can wear a mask. You do not need proof of exemption. 

HOW EACH DEPARTMENT WILL OPERATE

Our Sales Showroom will officially be back open, and better suited than ever to serve our customers responsibly as of Tuesday, May 19th.

Our Sales Showroom will be fully open and will be able to:

- Offer On-site Test Drives
- Offer In-Store Appointments
- Be Available For Walk-ins

You can also be rest-assured that we are doing our part to make our dealership as safe as possible for our customers through:

▪️ All employees will be wearing masks as outlined by the Medical Officer of Health
▪️ Extensive cleaning protocols in both buildings
▪️ Cleaning vehicles with hospital-grade cleaner
▪️ Documenting all customer visits on a daily log
▪️ Hand-cleaning stations throughout buildings
▪️ Physical distancing of at least 6 Feet

MASKS ARE MANDATORY:

All employees will be wearing a mask in the sales department. Customers are expected to wear a mask when entering our building at all times.

*Please Note: We understand that not everyone can wear a mask. You do not need proof of exemption. 

We want all of you to know that we will also be available online, and through the phone to answer any questions you may have. For those of you looking for an alternative way to inquire or purchase a vehicle during this time, we are now offering Virtual Sales Appointments. You can request a virtual appointment through our website at www.hmpexeter.com/request-virtual-appointment.

Our Service Department will remain open by appointment only.

We currently service multiple police, fire & ambulance vehicles, which are essential services. With that being said, we will have strict guidelines and cleaning protocols in place to limit the spread of the virus.

MASKS ARE MANDATORY:

All employees will be wearing a mask in the service department. Customers are expected to wear a mask when entering our building at all times.

*Please Note: We understand that not everyone can wear a mask. You do not need proof of exemption. 

SERVICE WAITING ROOM:

For the time being the service waiting room will be limited to a maximum of 4 persons. This measure has been put in place by the service department in an attempt to keep our customers safe during these trying times.

EASY AND EFFICIENT SCHEDULING:
Schedule your next appointment easily online using our Online Service Appointment Scheduler. Or, call us at 519-235-3483.

 

CONTACTLESS SERVICING:
We use a drop box for keys with envelopes and forms to provide instructions on desired services:
  • Drop box location and parking options are clearly marked
  • Before starting work on the vehicle, we'll contact you to ensure that all service requirements are understood and carried out correctly
  • Photographs and digital communications may be used to share information and updates with you

 

OTHER SANITARY MEASURES:
  • Practices are in place to ensure social distancing at our dealership
  • Hand sanitizer is made readily available at service podiums and entrances / exit points
  • We will spray down contact surfaces (ie: steering wheel, door handles, driver’s seat, gear shift, etc.) with a hospital grade disinfectant, and use seat covers, floor mats during the servicing of your vehicle
  • Electronic payment methods and over-the-phone transactions are encouraged

If you are in need of parts for your vehicle, our parts department will still be operating, but with new measures put in place. We will be offering curb-side pickup for all parts sales during this time. You can contact us at 519-235-0363 for details.

MASKS ARE MANDATORY:

All employees with access to customers will be wearing a mask in the parts department. Customers are expected to wear a mask when entering our building at all times.

*Please Note: We understand that not everyone can wear a mask. You do not need proof of exemption. 

We all need to work together to flatten the curve of this virus. Please, we repeat, please stay home when possible, please practice social distancing, and please do your part to limit the spread of COVID-19. We’re going to be here for you every step of the way.
 
 
- Tim & Wayne Hamather